Side Panel Search Utility Tips: 1. When two or more words are entered, the results will show all public issues that contain any of these words. Example: If you enter the string: cat dog the results would include all public issues that contain any of these words: cats, dog, Dogs, doghouse, etc. As long as it contains one of these strings in its entirety. It will not look for the exact phrase "cat dog". 2. The search is not case sensitive. If you enter DOG, the word dog or Dog will also be found, whether upper or lower case. 3. Using a wildcard (%): In the field 'Search:', you may use the symbol % as a wildcard. Use it in place of a character or characters that are unknown or that may differ. Examples: Use at Beginning: entering %at will result in finding any character strings that end in 'at', such as cat or that. Use in Middle: Entering c%t will find any character strings that have 'c' at the beginning, and 't' and the end, but some other character or string of characters in between. Such as chat, cut, coat, or catalogue. Hints: If your results are too large, remove a word or two; or add a few more characters to the word(s). Try to search for an unusual word that you recall from the issue. Example: internal rather than in. For a more advanced search, use the full-window Help Desk search, which allows you to search for All Words or an Exact Phrase. Note: This search is only done on issues that are made public by a Help Desk agent!